Privacy Policy

1. About Us

This website is operated by Kimberley Signs Limited, a company registered in England and Wales (Company Number: 09083888).

Trading Address:
10–12 Thurman Street
Ilkeston
Derbyshire
DE7 4AQ
United Kingdom

Email: info@kimberleysigns.com

Telephone: 07967 875 061

Our registered office address is the address recorded at Companies House for Kimberley Signs Limited.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or purchase from us.

2. What This Policy Covers

This policy applies to personal data we collect when you:

• Browse our website
• Place an order (as a guest or account customer)
• Create an account
• Contact us by email, phone, contact forms, or other methods
• Subscribe to marketing (if offered)

3. The Personal Data We Collect

Depending on how you use the website, we may collect the following information:

• Identity data: name and (if provided) company name
• Contact data: billing/delivery address, email address, phone number
• Order data: items purchased, customisation details, order notes, and purchase history
• Account data: login details (where you create an account)
• Payment data: payment status and limited transaction details (note: we do not store full card details)
• Technical data: IP address, browser type, device information, and site usage data
• Communications data: messages you send to us and our replies

If you choose to provide customisation content (such as names, text, or images for printing), this may include personal data depending on what you submit.

4. How We Collect Your Data

We collect personal data in the following ways:

• When you enter details at checkout or create an account
• When you contact us directly
• Automatically via cookies and similar technologies (see Cookies section below)
• From service providers involved in processing orders (such as payment providers and couriers)

5. How We Use Your Data

We use your personal data to:

• Process and fulfil orders (including bespoke/custom products)
• Communicate with you about your order and customer service queries
• Take payment and manage refunds/replacements where applicable
• Deliver items to you (UK only, at present)
• Maintain accounts and prevent fraud
• Improve our website, products and services
• Send marketing communications if you have opted in (where offered)
• Comply with legal obligations (such as tax and accounting requirements)

6. Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis to process your data. We rely on one or more of the following:

• Contract: where processing is necessary to fulfil your order or provide customer service
• Legal obligation: where we must comply with legal requirements (e.g., accounting records)
• Legitimate interests: to operate and improve our business, prevent fraud, and maintain site security
• Consent: for marketing communications and certain cookies (where applicable)

7. Payments

Payments are made using SumUp or by bank transfer.

• For card payments, SumUp processes your payment information. We do not store your full card details.
• For bank transfer payments, your bank and our bank will process the transaction details.

8. Who We Share Your Data With

We may share your data with trusted third parties where necessary to run our business, including:

• Payment providers (e.g., SumUp)
• Delivery/courier services for shipping orders
• Website hosting and IT providers
• Professional advisers (e.g., accountants) where required
• Legal or regulatory bodies where required by law

We only share the information needed for them to perform their services.

9. International Transfers

We primarily process data in the UK. Some service providers (such as website, analytics, email or payment providers) may process data outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.

10. How Long We Keep Your Data

We keep your data only as long as necessary for the purposes described in this policy, including legal, accounting and tax requirements.

• Order and invoice records are typically kept for at least 6 years for tax/accounting purposes.
• Account information is retained while your account remains active, unless you reques